Organizational Anger Management/Emotional Intelligence Training a Smash Hit!

On Friday, November 20, 2009, George Anderson presented one of his most masterful trainings to date on Organizational Anger Management/Emotional Intelligence Training.
This one day training for three different types of organizations consisted of three sample requests: one, two or four hour Organizational Anger Management Trainings.

The assignment along with two Power Point Presentations which Mr. Anderson had previously given on the same topic, was given to the participants the day before the Friday training, with the requirement that they each present a one or two page proposal, as well as a one hour Power Presentation for the attendees.

The responses from the participants were overwhelmingly positive. This training left each participant with a useable resource/template for any type of Organization Training using the Practice of Control.

This one day training is available in a DVD Home Study format for the yearly required continuing education as well as live at Anderson & Anderson on Dec. 7, 2009.

Additionally, General Manager, Takspa Lekdan will share his own presentation at the next training.

Anderson & Anderson, A.P.C
www.andersonservices.com
310-207-3591

The Joint Commission’s "Disruptive Physician" Standards Spawn a Cottage Industry of Questionable Providers

Effective January 1, 2009, JCAHO issued new guidelines to respond to the negative behavior of physicians that often places patient care at risk while increasing medical errors. These new standards make it mandatory for Hospitals to establish written policies designed to address what is defined as "disruptive physician behavior".

Essentially, a "disruptive physician" is one whose behavior is described as demeaning, aggressive, uncivil, or hostile to colleagues, patients or ancillary staff. The American Medical Association (AMA) has defined disruptive behavior as a style of interaction with physicians, hospital personnel, patients, family members, or others that interferes with patient care.

The recommended intervention is unclear in the Sentinel Alert from the Joint Commission on this matter. However, since there were already standards for psychiatric impairment, sexual harassment/boundary issues and substance abuse, the lack of specific intervention models for "disruptive physician behavior" have made it possible for psychiatrists, psychologists, and mental health providers to claim that psychotherapy is the intervention of choice.

Recently, in-patient Substance Abuse Rehab Centers have joined the chorus of instant experts by declaring that "disruptive physicians" are really "rage-aholics" who are addicted to anger and, therefore, can best be treated in in-patient Substance Abuse Facilities using a 12 Step program. Their argument is that all forms of addiction are responsive to the same intervention.

Even though there is no evidence that anger is an addiction, unsuspecting Hospital and Healthcare organizations are being duped by substance abuse marketers and providers into supporting this radical intervention for "disruptive physicians".

Psychologists, psychiatrists and other mental health clinicians are ignoring the fact that anger is not listed in the Diagnostic & Statistical Manual of Nervous and Mental Disorders (DSM IV), and, in fact, anger is a normal human emotion, which is a problem when it is too intense, occurs too frequently, lasts too long, has health implications, impacts interpersonal relationships or leads to person-directed aggression or violence. They are offering traditional insight-oriented psychotherapy or cognitive behavior therapy to address what amounts to problems in recognizing and managing anger and stress.

Self proclaimed anger management providers are offering on-line anger management with overnight Certificates of Completion for a fee of $40 with no questions asked. Many of these providers are located in Orange County, California and Charlotte, North Carolina.

The three most reputable programs for "disruptive physicians" are:

• The PACE Program at the University of California School of Medicine at San Diego.
• The Distressed Physician Program at Vanderbilt University School of Medicine in Nashville, Tenessee.
• The Anderson & Anderson Emotional Intelligence/Anger Management Coaching Program for "disruptive physicians" in Los Angeles, California.

These three programs were designed specifically for physicians in need of skills in recognizing and managing stress, recognizing and managing anger, increasing emotional intelligence/empathy and mastering assertive communication.

George Anderson, BCD, LCSW
Anderson & Anderson, APC
Trusted Name in Anger Management
310-207-3591
http://www.andersonservices.com/

Emotional Intelligence, The Most Effective Intervention for Executives

High level executives rarely need help in leadership skill enhancement. Nor are they deficient in team development, decision making, commitment ethic or time management. The fact that these executives have achieved their current status is an indication of their proven leadership skills. All of the above skills are key elements in effective organizational leadership.

What is generally lacking in most Executive Coaching programs for attorneys, physicians, and corporative Vice Presidents, are accurate assessments needed to determine the level of executive clients’ functioning in a wide range of emotional intelligence skills that are essential for the maintenance of high morale and a spirit of goal achievement in the workplace.

Included below is a list of the main tools useful for executives in maximizing the performance of employees in any organization:

·Interpersonal Assertion
·Self-Awareness
·Empathy
·Stress Management
·Self-control/anger management
·Effective Communication/listening skills
·Social-Awareness
·Relationship Management·Leadership

A careful review of the emotional intelligence skills listed above demonstrates that there is nothing here to suggest mental illness, substance abuse or psychiatric impairment. Rather, all of the above behaviors are learned and responsive to change. Therefore, for motivated participants, skill enhancement can be improved in all emotional intelligence areas with specific strategies designed for skill enhancement.

Executive Coaching Programs based on Emotional Intelligence always begin with a series of comprehensive Emotional Intelligence assessments to determine the clients’ current level of functioning in these areas. Emotional Intelligence Assessments are followed by skill enhancement coaching to address categories in which the participant scored in the need to improve range. Post Assessments are conducted following the Coaching. This is essential both for the executive client, the coach and the client organization.

Emotional Intelligence Coaching for Executives is available on-site anywhere in the United States or at the Los Angeles office of Anderson & Anderson, APC. Anderson & Anderson is the industry standard in Executive Coaching/emotional intelligence for physicians and high profile clients nationwide.

George Anderson, BCD, LCSW
Anderson & Anderson, A.P.C.
Trusted Name in Anger Management
310-207-3591
http://www.andersonservices.com
http://www.aaamp.org
http://www.anger-management-resources.org

How to Use Anger Management to Create Additional Revenue Streams for Non-Profits

Anger management is one of the new secrets to survival for money strapped non-profit social service agencies nationwide. California leads the nation in its cutbacks on funding for non-profit social service agencies as well as public schools.

As an antidote to loss of funding sources for community services, many organizations have discovered the tremendous new funding available from a wide range of untapped sources interested in promoting anger management as a violence prevention/intervention for children, adolescents, adults and couples.

School districts throughout the nation are contracting local, non-profit social service agencies that are Certified to offer assessments and intervention to students who are seen as at risk for person-directed aggression or who are perpetrators of violence in the school setting. Many school districts use anger management as an alternative to suspension for aggressive behavior at school. This avoids the loss of average daily attendance funds that occurs when students are suspended.

Mental Health Organizations are overwhelmed with referrals for anger management. Since anger is not a pathological condition, anger management cannot be billed as treatment or psychotherapy. Therefore, it is far less expensive and more effective for County and State Mental Health Departments to contract with competent, Certified Anger Management Facilitators from non-profit organizations to provide these needed services.

Family Service Agencies have traditionally provided a wide range on mental health as well as social services to families including substance abuse, domestic violence, parenting and outpatient mental health counseling. Family Service organizations are now being required to demonstrate training and Certification in Anger Management in order to bid on contracts to provide anger management.

With the unprecedented violence in Chicago during the last few days, At Risk Youth are again in the news. While the Chicago School System has invested in metal detectors and increased security, anger management has not been considered a viable intervention. We now see the results of this oversight.

Probation Departments in Texas and California are routinely training Adult and Adolescent Probation Officers to use anger management with probationers on their caseloads who have a history of person-directed violence as a part of their criminal history.

The California State Department of Parole has implemented a new mandate that requires all parolees to complete a 52 -week program in anger management prior to being released from parole for any parolee whose original offense included aggression or violence. The Parole Department routinely contracts for anger management services with non-profit organizations throughout the state of California.

Organizational anger management training is relatively new and not yet well understood. This type of intervention consists of small group trainings that are limited to one or two hours. Each intervention begins with an assessment, a generic feedback and mini lectures on anger management, stress management, communication and emotional intelligence.

The City of Los Angeles has one of the oldest and most respected After School Programs in the nation. This program is the recipient of major grants from the Broad Foundation of Los Angles. In addition to tutoring, it has always included anger management assessment and classes for most students enrolled in after school programs. The city of Los Angeles only contracts with Non-Profit agencies to provide after school anger management classes.

How to secure anger management contracts for non-profit organizations:

• Arrange for at least two members of your staff to receive a 40-hour Anger Management Facilitator Certification.
• Purchase and use a curriculum that includes a Pre and Post Test or one that is evidenced based.
• Contact your local probation, parole, public schools, mental health departments and at risk programs for youth and ask if your organization may send a proposal to provide this service.
• Use your agency’s website to announce your interest and availability to provide anger management to after school programs.
• Go to google and type in “opportunities for contracting” to provide anger management for jails and prisons.
• Co-sponsor a 40 hour Anger Management Facilitator Certification training in your city.
  

Finally, there are funds available from the U.S. Department of Justice to provide anger management in Youth Programs.

George Anderson, BCD, LCSW, CAMF
Anderson & Anderson, A.P.C.
Trusted Name in Anger Management
http://www.andersonservices.com
http://www.aaamp.org
http://www.anger-management-resources.org

Serena Williams and Kenye West Demonstrate the Need for Anger Management

America is exploding with public displays of person-directed anger in sports, entertainment and politics. While anger is a normal human emotion, the displays of verbal aggression and anger by West, Williams and Rep. Wilson represents unhealthy anger which destroys interpersonal relationships as well as the reputation of the perpetrator.

There are six situations in which anger is unacceptable in a civil society:
1). When it is too intense.
2). When it occurs too frequently.
3). When it lasts too long.
4). When it leads to person-directed aggression or violence.
5). When it destroys interpersonal relationships.
6). When it has health implications. Anger is one of the most misunderstood and overused of human emotions.

Anger is not a planned action - it's a reaction to an inner emotion. Anger is energy. It serves a purpose by giving people the drive and determination to cope with difficult situations we find ourselves in. Anger helps discharge tension. If handled well, anger can help resolve conflict and improve relationships with others. Anger is an easy emotion to show; everyone gets angry.

George Anderson www.andersonservices.com


George Anderson
www.andersonservices.com
Anderson & Anderson310-207-3591

September News at Anderson & Anderson

Takspa Lekdan, the new General Manager at Anderson & Anderson, moves quickly to accelerate the pace of Internet dominance in anger management and executive coaching for “disruptive physicians”. During the month of August, Mr. Lekdan has dramatically increased the assistance provided to all Anderson & Anderson Marketing Affiliates, making it easier for them to be successful in selling our products and services through our Affiliate Program.

In addition, he has successfully completed an intensive 40 hour Certification Training conducted by George Anderson in the Anderson & Anderson model of Executive Coaching/Anger Management for physicians. This personal knowledge will increase Mr. Lekdan’s ability to explain and market this very popular specialized intervention program nationwide.

Finally, Mr. Lekdan has instituted a more business-like, customer service focus in the day to day operations of Anderson & Anderson programs and services. All current and new clients and customers can anticipate a friendly, helpful relationship with Mr. Lekdan and the Anderson & Anderson Professional Staff.

Dr. Arlie Stops, PhD, CAMF based in Las Vegas and Mr. Frank Morales, MA, CAMF, Director of Conflict Resolution Services at Family Services of Huntsville, Alabama become the first two providers to receive advanced training in Organizational Training/Emotional Intelligence in the Anderson & Anderson Model.

Dr. Stops and Mr. Morales will become the first Anderson & Anderson providers to be listed as Certified Providers in Organizational Training/Emotional Intelligence using the Anderson & Anderson Curriculum.

New Jersey joins California and Texas in adopting the Anderson & Anderson Anger Management Curriculum for use in its Parole programs for released defendants who were incarcerated for aggressive offenses.

Nancy Anderson, President of Anderson & Anderson and wife of Anger Management Guru George Anderson, was one of the trainers in the August training of a select group of Certified Anger Management Facilitators who were being trained in the Anderson & Anderson Model of Executive Coaching/Anger Management for Physicians. Nancy was warmly received and applauded by all in attendance.


George Anderson
www.andersonservices.com
Anderson & Anderson
310-207-3591

JCAHO “disruptive physician” Mandate Spawns New Specialization

Executive Coaching/Anger Management for “disruptive physicians” is the ultimate practice specialization in executive coaching. Hospitals and Health Care Nationwide are beginning to implement the January 1, 2009 Joint Commission for the Accreditation of Healthcare
Organization’s policy standards for “disruptive physicians”. Here is an excerpt from the JCAHO Sentinel Alert: “Educate all team members – both physicians and non-physician staff – on appropriate professional behavior defined by the organization’s code of conduct. The code and education should emphasize respect. Include training in basic business etiquette (particularly phone skills) and people skills. Provide skills-based training and coaching for all leaders and managers in relationship-building and collaborative practice, including skills for giving feedback on unprofessional behavior, and conflict resolution. Cultural assessment tools can also be used to measure whether or not attitudes change over time.” Since the new “disruptive physician” category does not imply sexual abuse, substance abuse or psychiatric impairment, traditional mental health/psychiatric interventions are neither appropriate nor warranted for this new area of specialization. The most acceptable intervention is an educational intervention focused on skill enhancement in self-awareness, self-control/anger management, social awareness and relationship management. The first two programs designed to assist “disruptive physicians” are the PACE Program at the University of California at San Diego, and the Distressed Physician Program at Vanderbilt University School of Medicine. Both of these programs combine emotional intelligence and anger management to teach skill enhancement. Unfortunately, these programs are offered in a small group format rather than individual coaching, and are limited to participants who can travel to Nashville, Tennessee or San Diego, Ca. on a quarterly based. The total number of new participants seen per year is 32 for each program. These programs are already filled through December 2009. The Anderson & Anderson Executive Coaching/Anger Management Program is unique in a number of ways. The Anderson & Anderson coaching is an anger management program based on emotional intelligence. It includes a Pre- and Post-Test designed to determine the participants’ level of competence in recognizing and managing anger, recognizing and managing stress, primary and secondary styles of communication and empathy/emotional intelligence. The four domains of emotional intelligence are self-awareness, self-control, social-awareness and relationship-management. Like the PACE Program and the Distressed Physician Program, the Anderson & Anderson Executive Coaching/Anger Management model was already being offered years before the JCAHO Sentinel Alert relative to “disruptive physicians”. This program is offered on-site, seven days a week at a location selected by the participant or in the Brentwood/Los Angeles office of Anderson & Anderson. It can be provided over a two-day 12 -hour period followed by twice monthly phone sessions over a six month period. Post-tests are given at three months and six months. For physicians who live near the Brentwood/Los Angeles office, the option of being seen two hours on a weekly basis for six weeks (for the initial twelve sessions) is available. For information on the Anderson & Anderson Executive Coaching for Physicians Program, visit www.andersonservices.com, or call our office at 310-207-3591. George Anderson, MSW, BCD, CAMF, CEAP Diplomat, American Association of Anger Management Providers